Money-Back Guarantee / Refund Policy
1. If the first design ideas are accepted, or a revision is required, any deposit payments for a project will not be refunded after delivery unless Digi Sol LLC! cancels or terminated your Agreement for a cause other than your violation or non-performance.
2. All reimbursement claims will be processed according to the following procedure:
3. When the first logo concepts are shown, you submit a request. The refund offer goes void after you accept or request modifications to the design elements, and refund requests will not be considered.
4. If you refund before the initial design concepts are delivered, you will be eligible for a full refund (less 10 percent service & processing fee).
5. If you seek a refund within 48 hours, you will receive a 66 percent return (less 10 percent service & processing fee).
6. If you seek a refund between 48 and 120 hours after the original design delivery, you will receive a 33 percent refund (minus 10% service fee).
7. After 120 hours, no refund requests will be considered; however, because we strive for 100 percent customer satisfaction, you are urged to contact us if you have any concerns.
8. If you have not taken any action on your order for 30 days after ordering it, you will not be eligible for a refund. If you wish to reactivate your design order, you'll have to pay a cost that varies based on the project.
9. After the final files have been given, no refund claims will be considered.
10. When it comes to website packages, no refunds will be given once the development has been done and the website has gone online.
11. Just after storyboard is developed, no refund requests for video animation packages will be considered.
12. Any refund requests should be sent to the customer service department. Digi Sol LLC! retains the right to approve or deny your request on an individual case-by-case basis depending on your breach of your user agreement.
13. The return policy for Digi Sol LLC! / Custom packages will be the same as it is for single products.
14. For example, if you buy a logo and web design service and accept the logo, you can only get a refund for the website service during the first design.
15. A legitimate cause for requesting a refund must be evaluated against the design brief and cuts.
16. A legitimate explanation must be provided for a refund request, which must be evaluated against the design brief and client input for changes. A refund will not be offered unless the concept is not developed according to the brief; nevertheless, more changes will be supplied until total satisfaction is achieved.
17. The money-back promise is contingent on the order being placed in good faith. We do not consider it good faith when a consumer places design orders with many design agencies for the same work in the hopes of receiving a refund. We retain the right to refuse a refund request in this situation.
18. Customer input is required for all design tasks before the design can be finalized, therefore it is just a matter of time.
19. If our designed logo is discovered to be significantly similar to another logo design that may already exist, our 100% unique design guarantee entitles you to a re-draw.
How to get your money back
Please make sure you satisfy the following conditions to ensure your refund request is accepted.
Request a refund by contacting us using one of the three methods below: (332) 228-6155
Chat in real time info@digisolllc.co
We will use our revision procedure to try to fix your issue as soon as possible, or we will email you a refund request approval from our refund department. Your design rights would be gained by Digi Sol LLC! after the refund, and you would be unable to show any version of the design supplied by the firm. Let we also point out that:
You accept that the design rights will now be transferred to the firm.
100% Guaranteed Customer Satisfaction
We rewrite the requested design and continue to revise it until you are completely pleased (depending upon your package)